Thank you for shopping at VK Smart Point. Please read our refund policy carefully before making a purchase.

1. Digital Product Policy

All products available on VK Smart Point are digital downloads such as themes, plugin and elementor template kit

Due to the digital nature of our products, refunds are limited. Once a themes, plugin and elementor template kit is downloaded or accessed, refunds are generally not available because digital files cannot be returned.

2. Eligible Refund Situations

However, you may request a refund in the following cases:

  • Wrong product delivered

  • The product file is corrupted or not working properly

  • You did not receive the download file after payment

  • Technical issue from our side that cannot be resolved

To request a refund, you must contact us within 3 days of purchase.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • You changed your mind after purchasing

  • You purchased the wrong product

  • The product is incompatible with your hosting or WordPress version

  • You lack the technical knowledge to use the product

  • You request a refund after downloading the product

4. Support Before Refund

Before requesting a refund, we encourage customers to contact our support team so we can help resolve any issues.

Most problems can be fixed quickly with proper support.

5. Refund Process

If your refund request is approved:

  • The refund will be processed within 5–7 business days

  • The amount will be returned using the original payment method

6. Contact Us

If you have any questions about our refund policy or want to request a refund, please contact us:

Email: support@vksmartpoint.store
Website: vksmartpoint.store

Sbscription Refund Policy

📌 Subscription Refund & Cancellation Policy

Due to the digital nature of our products and instant access, all subscription purchases made on our website are subject to the following refund policy.

1. No Refund After Access or Download

Once a subscription is activated and access to plugins, themes, or downloadable resources is provided:

  • Refund requests will not be accepted.

  • If any product has been downloaded, accessed, or used, the subscription becomes non-refundable.

Digital subscriptions generally do not qualify for refunds after access begins because the service is delivered immediately.

2. Cancellation Policy

  • You may cancel your subscription anytime from your account.

  • Cancellation will stop future renewals only.

  • The current subscription period will remain active until it expires.

  • No partial or prorated refunds will be issued for unused time.

Subscriptions typically continue until cancellation but refunds are not provided for the active billing cycle.

3. Eligible Refund Situations (If Applicable)

Refunds may be considered only in the following cases:

  • Duplicate payment made by mistake

  • Payment charged multiple times

  • Technical issue preventing account activation (verified by support)

4. Non-Refundable Situations

Refunds will NOT be provided if:

  • You changed your mind after purchase

  • Products were downloaded or used

  • Subscription benefits were accessed

  • Terms & conditions were violated

  • Refund request is made after activation

Digital content sales are commonly final once access is granted.

5. Refund Request Process

If eligible, submit a request through:

5. Refund Request Page
Include:

  • Order ID

  • Registered Email

  • Reason for request

Our team will review requests within 2–5 business days.